| Terms & Conditions |
The following terms and conditions will apply between you and RHB Creations (hereafter referred to as "we") for the sale and purchase of the ordered items. The terms do not affect your statutory rights as a consumer.
Please print and retain a copy of the terms and conditions once you have received your email confirmation. |
| Copyright |
| The contents of this Website may not be copied, modified, downloaded or reproduced for any purpose without prior written permission from RHB Creations, except for your own individual and non-commercial use. |
| Card Sizes |
The card sizes referred to throughout the website, correspond to the folded sizes of the cards. The dimensions are as follows:
A5 - 148mm (w) x 210mm (h)
A6 - 105mm (w) x 148mm (h)
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| Cancellation Policy |
We aim to meet The Distance Selling Regulations 2000 and subject to the provisions of our return policy outlined below, every customer has the right to cancel their order in writing within 7 days of receiving the goods. This does not apply to items personalised or made to your specification.
If you are not entirely satisfied with your cards then return them within 14 days in pristine condition and we will refund your money. |
| Delivery |
Please allow 14 working days for delivery in the UK and European Union. Overseas delivery may take up to 28 working days.
We cannot be held liable for any late delivery or failure to deliver, save where directly negligent.
IMPORTANT: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be bourne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, therefore you may want to contact you local customs office for further information. |
| Governing Law |
| These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales. |
| Notification of Changes |
| We reserve the rights to change, modify, remove or substitute without notice any information shown on the website. This means that the cards you receive may vary slightly from those displayed. Prices and availability of goods are subject to change without prior notice. |
| Import & Local Taxes |
| Customers are responsible for the payment of all import and other local taxes applicable in respect of any item(s) purchased from RHB Creations. |
| Refunds & Exchanges |
Every item in our range is backed by a comprehensive no nonsense guarantee, if you are not completely satisfied with your purchase, you may return it to us in its original condition within 14 days of receipt of goods for a refund.
If the goods have been despatched as ordered, but are unwanted they can be returned to us for a refund or exchange, however only the cost of the goods will be refunded. Any delivery charges incurred are non-refundable.
If the wrong item has been despatched, please return within 28 days of receipt for a full refund or exchange. Any postage charges incurred will be refunded.
You can cancel your order at any time, providing the order has not been despatched, please email us for more information. If the order has been despatched please return for a full refund upon receipt of goods.
Please note that we regret that we cannot be held responsible for non-delivery of returned goods and we therefore suggest a secure delivery method which requires a signature upon delivery.
All returns should be sent to the following address:
RHB Creations
13 Hughes Road
Ashford
Middlesex
TW15 1RF
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